Verizon launched a new In-Home Agent service that allows FiOS customers to fix their technical issues through an automated application that identifies, and often solves, problems within the home network.

The company said the application includes: instructions for setting up services, configuring wi-fi connections, initializing broadband routers, setting up e-mail accounts, fixing video problems, accessing voicemail accounts and maximizing internet speeds.

"Many service requests, either for feature or function setup or operational issues, can now be resolved without a phone call," said Bill Foshay, SVP, Verizon Telecom regional operations. "Nothing could be simpler -- and you need no technical skills whatsoever. In many cases, you just click on the appropriate icon and the system does the rest.”

All new Verizon Fios customers will receive the In-Home Agent with installation. Existing Verizon customers who use the Help and Support Toolkit will receive the application automatically within a few weeks; other Fios customers can download the application online.

Additionally, Verizon has introduced ‘Quick Codes,’ an on-screen TV option which allows customers the authorization to subscribe or restore the desired channel, as well as troubleshoot certain video problems. Currently this service requires a phone call and a 4-digit code which appears on the screen. Later this year, Verizon will have an option to fix the problem using the remote alone, eliminating the need for a phone call.